At GOLDCHARMA, we take pride in delivering carefully curated accessories that enhance your everyday elegance. Every order is processed with meticulous attention to detail, ensuring your selected pieces arrive in pristine condition. Our team works diligently to prepare shipments within 1-2 business days, followed by secure dispatch through trusted logistics partners. Whether you're seeking statement pieces or subtle accents, our fulfillment process prioritizes both speed and care.

Processing typically requires 1-2 business days excluding weekends and holidays. Transit durations vary based on destination and carrier capacity. Domestic deliveries generally reach customers within 5-7 business days after dispatch, while international shipments may require 10-20 business days depending on customs clearance. Seasonal peaks or unforeseen circumstances may occasionally extend these estimates, but we proactively monitor all orders to minimize delays.

We offer tiered shipping options designed for flexibility:

Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically granted for orders exceeding $60 (maximum order value $9999)

All costs are calculated at checkout based on cart subtotals before taxes or discounts. Expedited shipping options may be available during checkout for select regions.

We currently ship to most countries across North America, Europe, Asia-Pacific, and select Middle Eastern regions. Restrictions may apply to certain remote locations or areas with import limitations on precious materials. During checkout, our system will automatically indicate if we cannot deliver to your specified address. For specific inquiries about serviceability, please contact our support team prior to ordering.

Within 24 hours of dispatch, you'll receive a confirmation email containing your tracking number and carrier details. This allows real-time monitoring through our partners' online portals. For consolidated shipments, individual tracking updates may appear sequentially. If you haven't received tracking information within 3 business days of your order confirmation, please check your spam folder or contact [email protected] for assistance.

While we meticulously coordinate with carriers, occasional delays may occur due to weather, customs inspections, or logistical challenges. If your package exceeds the estimated delivery window by more than 5 business days, please first track your shipment via the provided link. For unresolved cases, contact our support team at [email protected] with your order number and current tracking status. We'll immediately investigate and either reship eligible items or process appropriate compensations per our policies.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are separate from your order total and typically collected upon delivery. As tax policies vary significantly across jurisdictions, we recommend consulting your local customs office for specific rates. Unfortunately, we cannot predict nor reimburse these third-party charges. For accurate cost estimation, some countries provide online duty calculators using our declared package value (visible in your order confirmation).